If You Have an Emergency, Dial 911
Mercer County is committed to the safety and well-being of all its residents. This page serves as your central hub for vital information and resources to help you prepare for and navigate emergencies. Whether it’s a natural disaster like a flood or severe storm, or other unexpected events, we are here to provide you with the guidance and tools you need to stay informed and safe. Explore the resources below to learn about potential hazards, emergency alert systems, evacuation procedures, and how to build a preparedness plan for your household.
General Information
This FAQ section provides answers to some of the most common questions about emergencies and the appropriate time to contact 911.
What constitutes an emergency?
An emergency is any situation that requires immediate assistance from the police, fire department, or emergency medical services. This includes:
- Fires: Any fire that is out of control or threatens people or property.
- Medical emergencies: Situations like heart attacks, strokes, difficulty breathing, severe bleeding, loss of consciousness, poisoning, serious injuries from accidents, and any condition where someone’s life is in danger.
- Crimes in progress: This includes situations like robberies, assaults, domestic violence, and active shooter situations.
- Hazardous materials incidents: Spills, leaks, or releases of dangerous chemicals or substances.
- Vehicle accidents: Crashes involving injuries, entrapment, or hazardous materials.
- Downed power lines or gas leaks: These situations pose a risk of electrocution or explosion.
- Any situation where someone’s life or safety is in immediate danger.
When should I call 911 versus the non-emergency police line?
- A crime is in progress or has just occurred.
- Someone is seriously injured or their life is in danger.
- There is a fire.
- You see a dangerous situation, like a downed power line or a suspicious package.
Call the non-emergency police line at 304-425-8911 if:
-
- You need to report a crime that is not in progress (e.g., theft, vandalism).
- You need to file a police report.
- You have a question or concern that does not require immediate police response.
What information should I give the 911 dispatcher?
Be prepared to provide the following information clearly and calmly:
- Your location: Give the exact address, including any landmarks or cross streets.
- The nature of the emergency: Briefly describe what is happening (fire, accident, medical problem, etc.).
- Number of people involved: Let them know how many people need help.
- Descriptions of any suspects: If a crime is involved, provide any details about the suspect(s).
- Your name and phone number: This allows the dispatcher to call you back if needed.
- Do not hang up until the dispatcher tells you to. They may need more information.
Where can I find updates during an emergency?
Stay informed during emergencies by checking these official sources:
- US National Weather Service Blacksburg, VA: Website, Facebook, X (Formerly Twitter), YouTube
- Mercer County Office of Emergency Management/Floodplain Administration Facebook Page
- WVVA News: Website, Facebook, X (Formerly Twitter), Instagram
- WVNS59 News: Website, Facebook, X (Formerly Twitter), YouTube
- Star 95.9 FM: Listen Live, Website, Facebook, X (Formerly Twitter)
- J104.5 FM: Listen Live, Website, Facebook, X (Formerly Twitter), Instagram, Snapchat, TikTok
- Mix 102.9 FM: Listen Live, Website, Facebook
Be Prepared
This section provides answers to some of the most common questions about being prepared in an emergency.
What is typically included in an home emergency kit?
A home emergency kit is a collection of essential items you’ll need to survive and stay safe during and after a disaster.
Basic Needs
- Water: One gallon per person per day for at least three days (for drinking and sanitation)
- Food: At least a three-day supply of non-perishable food
(canned goods, energy bars, dried fruit) - Manual can opener
Safety and First Aid
- First aid kit: Bandages, antiseptic wipes, pain relievers, any personal medications
- Flashlight
- Extra batteries
- Whistle (to signal for help)
- Dust mask (to help filter contaminated air)
- Moist towelettes, garbage bags and plastic ties (for personal sanitation)
Tools and Supplies
- Battery-powered or hand crank radio (NOAA Weather Radio, if possible)
- Multi-purpose tool (like a Swiss Army knife)
- Wrench or pliers (to turn off utilities)
- Plastic sheeting, scissors and duct tape (to shelter in place)
- Local maps
Important Documents
- Copies of personal documents: (medication list and pertinent medical information, proof of address, deed/lease to
home, passports, birth certificates, insurance policies) Store these in a waterproof, portable container.
Additional Items
- Cell phone with chargers (and a solar charger or car charger if possible)
- Prescription medications (at least a 7-day supply)
- Non-prescription medications (pain relievers, anti-diarrhea medication, antacids)
- Prescription eyeglasses and contact lens solution
- Infant formula, bottles, diapers, wipes, and diaper rash cream (if needed)
- Pet food and extra water for your pet (if needed)
- Cash or traveler’s checks
- Sleeping bag or warm blanket for each person
- Books, games, puzzles, or other activities for children
Important Notes
- Customize your kit: Consider your family’s specific needs, including any medical conditions, dietary restrictions, or special requirements.
- Check expiration dates: Regularly check your kit and replace expired items, especially food, water, and medications.
- Store your kit in an accessible location: Keep it in a place where you can easily reach it in an emergency.
By assembling a well-stocked home emergency kit, you can ensure that you and your loved ones are prepared to face a variety of challenging situations.
How much water and food should I store?
Store at least one gallon of water per person per day for a minimum of three days. This water is for drinking and sanitation. Also, store at least a three-day supply of non-perishable food, such as canned goods, energy bars, and dried fruit.
How can I prepare my family for an emergency?
- Create a family communication plan: Establish a way to contact each other during an emergency. Choose an out-of-town contact that everyone can check in with.
- Practice evacuation routes: Know the evacuation routes for your area and practice getting to a safe location.
- Have a designated meeting place: Choose a place to meet if you are separated during an emergency.
- Talk about emergencies with your children: Explain what to do in different situations and help them stay calm.
- Consider special needs: If you have elderly family members, pets, or people with disabilities, make sure your plan addresses their needs.
Specific Hazards
This section provides answers to some of the most common questions about being prepared during a hazard like a flood or tornado.
What is the difference between a watch and a warning?
- Watch: A watch means that conditions are favorable for severe weather to develop. Be prepared and monitor the situation.
- Warning: A warning means that severe weather is imminent or occurring. Take immediate action to protect yourself and your family.
What are the flood-prone areas in Mercer County?
Visit the WV Flood Map tool to see if your address is in a flood zone. You can also contact the Mercer County Office of Emergency Management or Floodplain Administration for information about flood risks in your area.
What should I do during a tornado warning?
- Take shelter immediately:
- Go to a basement or storm cellar.
- If no underground shelter is available, go to an interior room on the lowest floor, away from windows.
- Get under a sturdy piece of furniture, like a heavy table or workbench.
- Protect your head and neck.
- Stay away from windows: Flying debris is a major danger during tornadoes.
- Monitor weather updates: Listen to NOAA Weather Radio or local news for updates on the storm.
How can I protect my home from winter storms?
- Insulate pipes: Wrap exposed pipes to prevent them from freezing.
- Have a backup heat source: Make sure you have a fireplace, wood stove, or generator in case of power outages.
- Stock up on winter supplies: Have extra blankets, warm clothing, food, and water on hand.
- Clear snow and ice: Remove snow and ice from walkways and driveways to prevent falls.
- Winterize your vehicle: Make sure your car is in good condition (good battery, tires), and has a full tank of gas.
Evacuations
This section provides answers to some of the most common questions about being prepared in an evacuation.
When will evacuations be ordered?
Evacuations are ordered by local officials when there is a significant threat to public safety, such as:
- Flooding: Rising waters that threaten homes and roads.
- Wildfires: Approaching fires that pose a risk to communities.
- Hazardous materials spills: Release of toxic substances that require people to leave the area.
- Other situations: Any event that makes it unsafe to remain in an area.
Where are the evacuation shelters located?
The locations of open shelters may vary depending on the specific emergency. Listen to local officials for instructions on where to go.
What should I bring to an evacuation shelter?
If you need to evacuate to a shelter, bring these essential items:
- Medications and medical equipment
- Important documents (identification, insurance cards, etc.)
- Personal hygiene items
- Bedding and pillows
- Comfort items (books, games)
- Snacks and drinks (although shelters will provide basic food and water)